How can we help?

Get help with accounts, weekly report delivery, Chess.com usernames, billing, cancellations, and product questions.

Contact email

support@chesswizardweekly.com

Include your account email, Chess.com username, and a short description of the issue.

Response time

1-2 business days

Billing or delivery issues are prioritized during early access and beta periods.

Self-service

Billing portal

Signed-in Pro users can manage payment methods and cancellations from Billing.

FAQ

Common questions

When are reports sent?

Reports are designed to run every Sunday. Delivery can be delayed if Chess.com, email delivery, or report generation has an issue.

Where do I manage billing?

Signed-in customers can use the Billing page to open Stripe's hosted portal for payment methods, invoices, and cancellations.

What if my Chess.com username is wrong?

Account editing is being expanded. For now, contact support with your account email and the correct Chess.com username.

Does Pro guarantee rating improvement?

No. Pro reports provide engine-backed analysis and training guidance, but improvement depends on practice, volume, and how you use the recommendations.

Can I get a refund?

Refunds are reviewed case by case. See the refund policy and contact support with your account email and the billing issue.

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